Refunds Policy

1. Eligibility for Refunds

Refund eligibility depends on product type, usage, and timing. Unless stated otherwise in an applicable order or offer:

• Subscriptions: Monthly or annual subscriptions are generally non-refundable once the billing period begins. You may cancel future renewals at any time.
• One-time Licenses/Upgrades: Refunds are considered within a reasonable evaluation window if the product cannot be used as described, and you have cooperated with support to resolve the issue.
• Services/Professional Work: Setup, onboarding, or consulting fees are non-refundable once delivered or initiated.

2. Free Trials & Evaluations

Where a free trial or evaluation is offered, please use that period to assess suitability. Charges incurred after a trial converts to a paid plan are generally non-refundable.

3. Non-Refundable Items

• Consumed usage (e.g., metered resources) within a billing cycle.
• Discounted, promotional, or early-access pricing once activated.
• Downloadable assets, license keys, or API tokens after issuance.
• Third-party fees, taxes, and charges not retained by SafePass.

4. Refund Requests & Review

Refund requests are reviewed case-by-case. To be considered, include purchase details, the reason for the request, and any troubleshooting steps taken. SafePass may ask for additional information to verify eligibility and usage.

5. Service Credits (Alternative Remedy)

In some cases, SafePass may offer service credits as an alternative to refunds, particularly for service disruptions within our control. Credits apply to future invoices and are not redeemable for cash.

6. Processing Time & Method

Approved refunds are issued to the original payment method where possible. Processing times vary by payment provider. Currency conversions or bank fees are outside SafePass’s control.

7. Billing Disputes & Chargebacks

If you believe a charge is incorrect, please submit a billing inquiry first so we can investigate. Filing a chargeback without contacting us may delay resolution and could limit service access during the review.

8. Misuse, Fraud, or Policy Violations

SafePass may decline or reverse refunds in cases of abuse, fraud, or breach of our Terms. Accounts involved in fraudulent activity may be suspended or terminated.

9. Changes to Plans & Pricing

Plan changes take effect on the next billing cycle unless otherwise stated. Upgrades are charged prorated where supported. Downgrades may result in loss of features at the end of the current term and are not retroactively refundable.

10. Downtime & Maintenance

Scheduled maintenance and reasonable emergency work may occur from time to time. Where applicable, service credits—not refunds—may be provided according to any published service levels.

11. Policy Updates

We may update this Refunds Policy to reflect changes in our services, legal requirements, or operational practices. Updated versions will be available on this page.